Shipping policy

Thank you for shopping with us! We are committed to delivering your orders in a reliable and timely manner. Please review our shipping policy below.

Order Processing Time
All orders are processed within 1–3 business days (Monday – Friday) after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Time
Standard Shipping (United States): 7–12 business days.
(Estimated times may vary due to external factors like carrier delays, weather, or high demand.)

Total Delivery Time
Total delivery time = Processing time (1–3 business days) + Shipping time (7–12 business days) = 8–15 business days total.

Shipping Cost
Standard Shipping: $4.99. Shipping costs will be clearly displayed at checkout before completing your purchase.

Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status. Please allow 24–48 hours for the tracking information to update.

⚠️ Delays & Unexpected Issues
Delays may occur due to customs processing, high demand periods, courier issues, or weather disruptions. We appreciate your patience during these times.

Customs, Duties & Taxes
International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Us
If you have any questions or concerns regarding your order, feel free to contact us:

📩 Email: support@petzorix.com
📞 Phone: +1 346-861-1685
📍 Address: 10386 San Sevaine Way, Jurupa Valley, California, 91752, US

Thank you for choosing Petzorix!